Privacy policy

    1. WHO ARE PART OF THIS? We identify ourselves as AnimalXop and assume responsibility for the handling of your personal data as data controllers. This implies that we are committed to using and safeguarding your data responsibly.

    2. FOR WHAT PURPOSES DO WE USE YOUR DATA? The use of your data is for various purposes, including managing your registration as a user, facilitating the purchase of products, responding to your queries, and, if you wish, sending you personalized communications.

    3. WHY DO WE CARRY OUT THIS PROCESS? We have the right to process your data for a variety of reasons. Primarily, it is necessary to perform the contract you enter into with us when you register, make a purchase, or use our services. We are also supported by other reasons such as an interest in resolving your queries or the consent you give us to receive communications from us.

    4. WHO DO WE SHARE YOUR INFORMATION WITH? We share your data with service providers who assist us, external partners with whom we have established agreements, either inside or outside the European Union.

    5. YOUR RIGHTS. You have the right to access, correct or delete your personal data. In addition, in some cases, you can object to the use of your data or request its portability, as explained in detail below.

    We invite you to review our full Privacy Policy below to understand in detail how we handle your personal data and what your rights are in relation to it.

    BEFORE WE GO ANY FURTHER... This Privacy Policy contains essential information applicable to the processing of the personal data of our customers and users who interact with us at AnimalXop.

    We strive to be transparent about how your data is handled so that you understand the implications of its use and the rights you have. All relevant information is permanently available in this Privacy Policy, which you can consult at any time. You will also find detailed information about each processing of your data as you interact with us.

    WHO OVERSEES THE PROCESSING OF YOUR DATA? In accordance with article 10 of Law 34/2002 and current data protection regulations, AnimalXop is responsible for the processing of your data. You can contact us via email: info@animalxop.com.

    FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA? Depending on the products, services or functionalities you use, we will need to process different types of data. These may include your identification data, economic and transactional information, connection and browsing data, as well as commercial information and preferences.

    When you provide us with your personal data to access specific features or services of the website, some fields are marked as mandatory, as they are necessary to provide you with the corresponding service or access. Lack of this data may limit your ability to complete registration or enjoy certain services.

    HOW LONG DO WE KEEP YOUR DATA? The retention period of your data will depend on the purposes for which it is processed, detailed below:

    1. Management of your registration as a user of the Website: We will keep your data for as long as you maintain your status as a registered user.

    2. Product Purchase and Sale Contract: We will keep your data for as long as necessary to manage the purchase of products, including returns and complaints.

    3. Customer Service: The data will be kept for the time necessary to attend to your requests or queries.

    4. Marketing: We will process your data until you decide to unsubscribe or unsubscribe from the newsletter. In promotional actions, we will keep your data for six (6) months after the end of the action.

    5. Usability and quality analysis: We will process your data from time to time during specific quality actions or surveys or until your browsing data is anonymized.

    DO WE SHARE YOUR DATA WITH THIRD PARTIES? We guarantee the protection of information through technical and administrative security measures. We only allow access to your data to our employees, competent authorities and service providers, ensuring that they comply with the necessary privacy regulations.

    For companies located in countries with different levels of data protection than ours, we ensure that they comply with equivalent security measures, such as the Privacy Shield for companies in the US. UU.

    WHAT ARE YOUR RIGHTS WHEN PROVIDING US WITH YOUR DATA? Committed to your privacy, we offer you the possibility to exercise your rights free of charge. You can contact us through info@animalxop.com, indicating the reason for your request and the right you wish to exercise. In some cases, we may ask you for a document that proves your identity.

    You have the right to:

    • Access your personal data.
    • Correct incorrect or outdated data.
    • Delete your data when it is no longer needed.
    • Limit the processing of your data in certain cases.
    • Withdraw consent at any time.
    • Request portability of your data where applicable.
    • Object to the processing of your data in certain cases.

    In addition, you can file a complaint with the corresponding data protection supervisory authority, such as the Spanish Data Protection Agency.

    WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY DATA? If you provide us with personal data of third parties, you guarantee that you have informed them about the processing of their data and that you have obtained their consent.

    PRIVACY POLICY ON SOCIAL NETWORKS Purpose of processing: Maintain a relationship that includes operations such as processing requests and queries, informing about activities and events, offering products or services, and interacting through official profiles.

    Legal basis for processing: Consent granted by following us on our social networks, showing interest in the information we publish. You access the social network's privacy policies and can set up your profile to ensure your privacy.